Versand

Shipping Policy

Welcome to Findo. We are dedicated to providing customers across Australia and globally with reliable, seamless, and transparent shipping services. This policy outlines everything you need to know about our order handling, international air transit, local delivery partners, and tracking procedures.

1. 100% Free Shipping Guarantee

We believe in straightforward pricing with zero surprises at checkout:

  • No Minimum Spend: Every single order placed on Findo qualifies for Free Standard Air Express Delivery.

  • Nationwide Coverage: We deliver to all Australian residential and commercial addresses across all States and Territories, including NSW, VIC, QLD, WA, SA, TAS, ACT, and NT.

  • PO Boxes & Parcel Lockers: Because our final delivery is handled by Australia Post, we fully support delivery to standard Australian PO Boxes and Australia Post Parcel Lockers.

2. Delivery Methods, Costs & Timelines

To provide high-quality hardware products at direct-to-consumer prices, Findo items are tested, quality-checked, and dispatched directly from our specialized manufacturing center via priority air routes.

  • Standard Air Express (Tracked): FREE | Order Handling: 1 - 2 Business Days | Estimated Delivery Time: 5 - 10 Business Days

Special Shipping Requests: If you require expedited handling, special air freight arrangements, or premium delivery options beyond our standard service, please contact our support team prior to placing your order, and we will be happy to assist you.

Regional Notes: Major metropolitan hubs (Sydney, Melbourne, Brisbane, Adelaide, Perth metro) generally see deliveries within 5–8 business days. Remote Outback communities, outer regional Queensland, and parts of the Northern Territory may require the full 10 business days.

3. Order Processing & Fulfillment Schedule

  • Cut-off Time: Orders placed before 2:00 PM AEST (Monday to Friday) are processed and prepared for air cargo dispatch within 24 to 48 hours.

  • Weekend Orders: Orders placed on Saturday, Sunday, or public holidays will be processed on the next available business day.

  • Quality Inspection: Every item undergoes a thorough pre-shipment diagnostic check before being packaged.

4. Two-Stage Tracking Process

Your package travels via a secured air express line before entering the local domestic delivery network:

  1. Stage 1 (Flight & Customs Clearance): Once picked up by our air freight carrier, your order generates an international tracking record. During flight transit and border clearance, milestone scans are recorded.

  2. Stage 2 (Final Mile via Local Courier/Australia Post): Upon clearing customs inspections, your package is handed directly to our local delivery partners (such as Australia Post). At this point, real-time doorstep tracking updates become live.

You will receive an automated dispatch email with your official Tracking Number as soon as your shipment is generated.

5. Address Accuracy & Modifications

  • Prompt Amendments: Please carefully review your delivery address during checkout. If you notice an error, contact us immediately at support@findoglobal.com.

  • Cut-off for Changes: Once an order is assigned an air waybill and enters transit, shipping addresses cannot be modified. Findo is not responsible for misdeliveries resulting from customer address entry errors.

6. Failed Deliveries, Safe Drop & Collection

  • Safe Drop / Authority to Leave: Carriers may leave the parcel in a safe, concealed location on your property if you are not home.

  • Carding to Local Post Office / Depot: If there is no secure drop spot, or if signature verification is requested, the carrier will leave a collection notification card. Your parcel will be held at your local retail branch for up to 10 business days before being flagged for return.

  • Unclaimed Parcels: If a package is returned to sender due to failure to collect within the carrier's collection window, redelivery charges may apply.

7. Customs Duties & Import Taxes

For Australian retail consumers, purchases under $1,000 AUD fall under the low-value imported goods threshold. There are no additional import duties or hidden customs clearance fees upon delivery. The final price shown at checkout is all-inclusive.

8. Damaged or Lost Shipments

Every shipment is backed by Findo’s transit protection guarantee:

  • Damaged on Arrival: If your item arrives with transit damage, take photos of the box and product, and notify us at support@findoglobal.com within 48 hours of delivery. We will dispatch a replacement unit promptly.

  • Transit Delays / Lost Parcels: If your tracking shows no update for more than 7 consecutive business days past the maximum 10-day estimate, contact our support team. We will open an official carrier investigation and ensure you either receive your product or a full refund.

9. Contact Customer Care

Have questions regarding an active delivery or need special shipping arrangements? Our support team is here to assist:

  • Email: support@findoglobal.com

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST

  • Average Response Time: Within 12–24 business hours