Politique de remboursement

Findo Refund & Return Policy

At Findo, your satisfaction is our highest priority. We stand behind the quality and performance of our products. This policy outlines your rights and how we handle returns, replacements, and refunds in strict accordance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 for Australian customers, U.S. consumer standards, as well as maintaining fair global standards for our international customers worldwide.

1. Consumer Guarantees & Global Standards

  • For Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  • For Global / International Customers: We ensure that all products shipped worldwide meet high-quality standards. If you receive a defective or damaged item due to manufacturing issues, you are fully protected by our international warranty and return guidelines outlined below.

2. 30-Day Risk-Free Trial (Change of Mind Returns)

We want you to shop with complete confidence. In addition to your statutory rights, Findo offers a 30-Day Risk-Free Trial for both Australian and global orders:

  • You may return your item within 30 calendar days of receiving your delivery for any reason.

  • To be eligible for a change-of-mind return, the product and its original packaging must be in good cosmetic condition with all original accessories, cables, parts, and documentation included.

  • Customers are responsible for return shipping postage for change-of-mind returns. We recommend using a trackable shipping service.

  • Once received and inspected at our return facility, your refund will be processed back to your original payment method (e.g., Credit Card, PayPal, Afterpay) within 3 to 5 business days. Original shipping fees (if any) are non-refundable.

3. 12-Month Manufacturer Limited Warranty

All Findo hardware products are covered by our 12-Month Manufacturer Warranty starting from the original delivery date:

  • Coverage: Defects in materials, manufacturing faults, or functional component failures under normal, intended usage.

  • What Is Not Covered: Damage caused by intentional physical abuse, unauthorized disassembly, water exposure exceeding rated operational limits (if applicable), or external damage from accidents, drops, or third-party misuse.

  • Resolution: If a defect arises within 12 months, Findo will repair or replace the item with a brand-new unit at no additional charge, including covering necessary replacement shipping costs.

4. How to Initiate a Return or Warranty Claim

  1. Email our support team at support@findoglodbal.com with your Order Number, proof of purchase, and a brief description/photo or short video of the issue.

  2. Our team will issue a Return Merchandise Authorization (RMA) along with the designated return address. Returns should be directed to our operational facility at:

    590 LaRue Lane, Magazine, AR 72943, United States

  3. Please do not return items without an approved RMA, as this may delay processing.